Ace Decore: Furniture, Living Room Furniture, Bedroom Furniture, Home Furniture

Ace Decore is a Factory Direct Distributor of innovating & space saving furniture, kitchen cabinets and home accessories at great prices.
Our showroom is located at 5726 1st Avenue in Bayridge Brooklyn, NY and is open daily (Please call before you visit).

If you have any questions or concerns – please drop us a line or an email – see below address and phone number.
Make sure you read all our rules about Returns before you place an order!

The Rules

Within 10 days of receipt of your order, you may return all unused items ordered from "Ace Decore" for a full refund minus a 20% re-stocking charge for all items except for the following:
We do not refund shipping & handling charges.
All items returned must be in as shipped condition within the original box. If any product has been installed – it can not be returned.
Please open all boxes immediately and check for contents and damage. We must know within 3 days upon your receiving products of any damage/problems.
If the packaging appears damaged on the outside, please refuse to accept it from the carrier; or please make sure that when you sign the shippers proof-of-delivery slip that you include a note stating that the package is/appears damaged. If you do accept a damaged shipment, please inform us immediately. We do expect you to deal with the carrier in that case. If you prefer for us to deal with the carrier, we must know within 3 days of your receipt of the product that it was damaged. Also, if there was any internal (non-visible) damage, this should be reported to the carrier (or to us) within 3 days of receiving the product.
Any item returned with out a RMA (Return Merchandise Authorization) or any items that were "Refused Delivery" and sent back will have an extra 15% restocking charge. So please contact us before you send any products back!
Any order shipped with free shipping will be billed for shipping if the item is returned.
Credits occur twice a month – generally near the 15th and 30th of the month
If an item was shipped in error – we will refund you the total amount of your order.

Refund

You must contact us via email, the "Contact Us" button or via the phone below for authorization to return items. Without a proper authorization – items returned to us – will not be accepted. Also, we will need to give you our return shipping address and a return authorization code.

Don′t send any items back to Ace Decore unless you get an authorization code, shipping information and shipping address.
If you do – you may send the return to the wrong warehouse and we may not be able to know that it was returned.

Problems, Questions, Suggestions?
If you have any problems with your order, please don′t hesitate to contact us.
You may also phone us – the number is 1 718-238-6209.

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